Privacy Policy
At Ravqelio, we respect your privacy and are committed to handling your personal information responsibly.
This Privacy Policy explains how we collect, use, store, and share information when you visit our website, contact us, or make a purchase.
1. Information We Collect
Depending on how you interact with our website, we may collect:
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Your name and contact details
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Email address and phone number, when provided
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Billing and shipping addresses
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Order and transaction details
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Information you provide when contacting customer support
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Device, browser, IP address, and website usage information
Payment information may also be processed by the payment providers used during checkout.
2. How We Use Your Information
We may use your information to:
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Process and fulfill orders
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Arrange shipping and delivery
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Process payments and refunds
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Send order confirmations and shipping updates
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Respond to customer service requests
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Improve our website, products, and services
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Detect and prevent fraud or unauthorized activity
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Comply with legal, tax, and regulatory obligations
Where required by law, we will obtain your consent before sending marketing communications or using information for certain purposes.
3. Shopify and Third-Party Services
Our online store is hosted on Shopify. Your information may be processed through Shopify and other service providers that help us operate our business, including payment processors, shipping providers, analytics services, and customer support tools.
These providers may process information according to their own privacy policies and applicable legal requirements.
4. Payment Information
Payments are processed through the payment methods available at checkout.
We do not intentionally store complete payment card details on our own systems. Payment information is handled by the relevant payment provider in accordance with its security and privacy practices.
5. Cookies and Similar Technologies
Our website may use cookies and similar technologies to operate essential store functions, remember preferences, understand website usage, and improve your shopping experience.
You may manage cookies through your browser settings or any privacy controls provided on our website. Disabling certain cookies may affect website functionality.
6. Sharing Personal Information
We do not sell your personal information for money.
We may share information when necessary to fulfill orders, provide services, protect our business, comply with legal obligations, or respond to lawful requests.
Where required by applicable privacy laws, we will provide additional information or obtain consent for specific uses of personal information.
7. Data Retention and Security
We retain personal information for as long as reasonably necessary for the purposes described in this policy, including order fulfillment, recordkeeping, dispute resolution, and legal compliance.
We use reasonable technical and organizational safeguards to help protect personal information. However, no method of electronic transmission or storage can be guaranteed to be completely secure.
8. Your Privacy Rights
Depending on your location and applicable law, you may have the right to request access to, correction of, or deletion of certain personal information, or to object to or restrict certain processing.
To submit a privacy-related request, contact us at:
9. Children's Privacy
Our website is not intended for children who are not legally permitted to make purchases or provide personal information under applicable law. We do not knowingly collect children's personal information in violation of applicable legal requirements.
10. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our business practices, services, or legal obligations. Any updates will be posted on this page.
11. Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact:
Ravqelio
Email: hello@ravqelio.com