Shipping Policy

At Ravqelio, we want your shopping experience to be simple and convenient. Below, you'll find information about our order processing, shipping options, and estimated delivery times.

1. Order Processing

Orders are generally processed within 1–3 business days after payment has been successfully confirmed.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.

Please note that weekends and public holidays are not counted as business days.

2. Shipping Options

Standard Shipping

  • Shipping Fee: FREE

  • Estimated Delivery Time: 7–14 business days

Enjoy free Standard Shipping on your order.

VIP Express Shipping

  • Shipping Fee: £9.99

  • Estimated Delivery Time: 5–7 business days

VIP Express Shipping is available for customers who prefer a faster delivery option.

Delivery estimates begin after your order has been processed and shipped. Choosing VIP Express Shipping does not necessarily shorten the order processing period.

3. Estimated Delivery Times

All delivery times are estimates and are not guaranteed.

Actual delivery times may vary depending on your destination, customs clearance, carrier operations, weather conditions, public holidays, and other circumstances beyond our control.

We will make reasonable efforts to ensure your order arrives within the estimated timeframe.

4. Order Tracking

Once your order has been shipped, tracking information will be provided by email when available.

Please allow approximately 24–72 hours for tracking information to become active after shipment.

If your tracking information has not updated for several days or your order is significantly delayed, please contact us at hello@ravqelio.com.

5. Shipping Address

Please make sure your shipping address and contact information are accurate and complete before placing your order.

If you notice an error, contact us as soon as possible. We will do our best to help, but address changes cannot be guaranteed once an order has entered processing or shipment.

6. Customs Duties and Taxes

Depending on your destination, customs duties, import taxes, or other charges may apply.

Responsibility for these charges depends on applicable law and the shipping arrangements for your order. Where such charges are payable by the recipient, they are the customer's responsibility.

7. Shipping Delays

Unexpected delays may occur due to customs procedures, carrier disruptions, severe weather, public holidays, or other circumstances beyond our reasonable control.

If your order has not arrived within the estimated delivery timeframe, please contact our customer support team for assistance.

Email: hello@ravqelio.com

Thank you for your patience and for choosing Ravqelio.