Return Policy

At Ravqelio, your satisfaction matters to us. If your purchase isn't quite right for you, please review the following return and refund guidelines.

1. Return Period

You may request a return within 30 days of receiving your order, subject to the eligibility requirements below and any mandatory rights provided by applicable law.

2. Return Eligibility

To be eligible for a return, items should generally be:

Unused and unworn
In their original condition
Free from damage caused after delivery
Returned with original packaging where applicable

For hygiene reasons, certain jewelry items may not be eligible for return after being worn or if a hygiene seal has been removed, where such restrictions are permitted by applicable law.

Nothing in this policy limits any mandatory consumer rights that apply to your purchase.

3. How to Request a Return

Before sending any item back, please contact us at:

hello@ravqelio.com

Please include:

Your order number
The item you wish to return
The reason for the return
Clear photos if the item arrived damaged, defective, or incorrect

Our customer support team will review your request and provide the appropriate return instructions.

Please contact us before sending a return. Do not send items to an unconfirmed return address.

4. Return Shipping Costs

For returns due to a change of mind, the customer may be responsible for return shipping costs, where permitted by applicable law.

If an item arrives damaged, defective, or incorrect due to an error on our part, please contact us before returning it so we can review the issue and advise you on the next steps.

5. Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will generally be issued to the original payment method.

Please allow approximately 5–10 business days after the refund has been processed for the funds to appear in your account. The exact timing depends on your bank or payment provider.

Any refund of original shipping charges will be handled in accordance with applicable law and the circumstances of the return.

6. Damaged or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us promptly at hello@ravqelio.com.

Include your order number and clear photos showing the issue. We will review your case and work with you toward an appropriate solution.

7. Exchanges

If you would like to exchange an item, please contact our customer support team first. Exchanges are subject to product availability and applicable consumer rights.

8. Contact Us

For return and refund inquiries, please email: